Mastering Customer Satisfaction: The Kano Model Explained
Alex Rivers
Unlocking Customer Satisfaction: A Deep Dive into the Kano Model What is the Kano Model? Developed by Noriaki Kano in 1984, the Kano model is a feature prioritization framework that…
"Any fool can write code that a computer can understand. Good programmers write code that humans can understand." ― Martin Fowler
Unlocking Customer Satisfaction: A Deep Dive into the Kano Model What is the Kano Model? Developed by Noriaki Kano in 1984, the Kano model is a feature prioritization framework that…