Unlock Real-Time Customer Engagement in Ecommerce

What is Papercups?

Papercups is a powerful tool that allows customers to interact with your business without registration. With support for Slack integrations, direct integrations in React applications, and static applications using script tags, Papercups is the perfect solution for ecommerce businesses looking to enhance customer engagement.

Getting Started with Papercups

To integrate Papercups into your ecommerce site, you’ll need a user token. This unique identifier maps your Papercups account to the widget in your application. Simply register on the Papercups website, fill in the necessary details, and you’ll be redirected to your new dashboard.

Exploring the Papercups Dashboard

The Papercups dashboard is divided into three sections: Profile, Inbox, and Integrations.

• Profile: Fill in your profile details, including your full name, display name, and profile image URL.
• Inbox: Houses all conversations from clients, messages assigned to you, prioritized messages, and closed conversations.
• Integrations: Lists the services you can connect your Papercups account to, currently limited to Slack.

Adding Papercups to Your Ecommerce Application

To add Papercups to your ecommerce application, you’ll use a Gatsby starter. Assuming you have a good understanding of Node, npm, and React, you can scaffold your ecommerce application using the Gatsby CLI tool.

npm install -g gatsby-cli
gatsby new my-ecommerce-app https://github.com/gatsbyjs/gatsby-starter-hello-world
cd my-ecommerce-app
npm install papercups-react

Then, grab the ready-made widget code from the Getting started page and add it to your root component:

import React from 'react';
import { PapercupsWidget } from 'papercups-react';

const App = () => {
  return (
    <div>
      <PapercupsWidget
        token="your-user-token"
        inboxId="your-inbox-id"
      />
    </div>
  );
};

export default App;

Sending and Receiving Messages

Once the chat widget is installed, customers can send messages from anywhere on your site. You’ll receive notifications via email and can respond, prioritize, close, or assign messages as needed. You can also view customers’ availability status from your conversations page.

Take Your Ecommerce Business to the Next Level

By integrating Papercups into your ecommerce application, you’ll be able to provide exceptional customer service, increase customer satisfaction, and drive business growth. With real-time customer engagement, you’ll stay ahead of the competition and build a loyal customer base.